Privacy Policy
Effective Date: 20/06/2025
This Privacy Policy explains how gptexcel ("this website") collects, uses and protects your personal information when using our services. We are committed to ensuring that your privacy is protected.
Information We Collect
When you visit our website, we may collect limited information that does not personally identify you. This may include your IP address, browser type, referring/exit pages, and usage information to analyze trends and improve our website.
Email Addresses: We collect email addresses when you create an account, subscribe to our newsletter, or contact us. We use this information for account management, customer support, and sending you product updates and promotional content that may interest you.
User Inputs: We collect the formulas, queries, and other content you submit to our AI services to provide our services and improve our AI models.
In addition to cookies provided by Google Analytics, we also use Microsoft Clarity to further analyze website usage and improve user experience. Microsoft Clarity helps us understand user interactions with our website through features like heatmaps and session recordings. This data is processed in a manner that does not identify you personally.
How We Use Your Information
The information we collect is used for the following purposes:
- To analyze and improve the content, functionality, and performance of our website.
- To provide our AI-powered services and respond to your requests.
- For product development, machine learning model training, and service optimization using anonymized and aggregated data.
- To send marketing communications, newsletters, and product updates (you may opt out at any time).
- To process payments and manage your subscription.
Data Sharing and Security
We understand the importance of keeping your personal data secure. We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and providing our services, including AI providers, analytics services, email service providers, payment processors, and business partners.
We use LemonSqueezy as our payment processor to handle financial transactions securely. When processing payments, some of your data will be passed to LemonSqueezy, as necessary, to complete the transaction. We do not store or have access to your payment card details.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may delete your account at any time through your account settings. However, we may retain certain information (such as email addresses and usage patterns) to prevent abuse of our free tier services, including detecting users who repeatedly delete and recreate accounts.
International Data Transfers
If you are located outside the United States, please note that we transfer, store, and process your information in the United States. By using our services, you consent to this transfer and processing.
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify affected users and relevant authorities as required by applicable law.
Your Choices
We respect your privacy rights and provide you with the option to:
- Opt out of the use of cookies by adjusting your browser settings.
- Unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us directly.
- Request access to, correction of, or deletion of your personal information (subject to legal requirements).
Age Requirements
Our services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are under 13, please obtain parental permission before using our services.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: contact@gptexcel.uk
gptexcel, LLC
Dover, DE, United States
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately upon posting.