Terms of Service
Effective Date: 29/10/2025
By accessing and using the services offered on gptexcel (“this website,” “we,” “us,” or “our”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Services. Our Privacy Policy is incorporated by reference.
1. The Services
We provide AI-assisted tools that explain spreadsheet formulas, generate automation scripts for Microsoft Excel, Google Sheets, and Airtable, generate SQL queries, assist with data analysis, produce insights and charts, and help with writing reports. Results are provided “as is,” and we do not guarantee their accuracy or suitability for any purpose.
2. Accounts & Eligibility
You must provide accurate information and keep your account secure. Our Services are not intended for children. You must be at least 13 or have verifiable parental consent.
3. Acceptable Use
You will not: (a) violate laws or third-party rights; (b) generate or distribute malicious code, spam, or harmful automations; (c) scrape, bulk-harvest, benchmark, or reverse engineer the Services; (d) bypass rate limits, security, or access controls; (e) use the Services for unlawful, high-risk, or prohibited purposes; (f) perform security testing without written permission; or (g) use the Services in violation of export or sanctions laws.
4. Your Content & License
You retain ownership of your inputs, files, and any content you upload (“User Content”). You grant us a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, and display User Content solely to provide and maintain the Services, troubleshoot, secure, and comply with law. You represent you have necessary rights to submit User Content and that it does not infringe others’ rights.
5. AI Outputs
The Services may generate content (“Outputs”). Subject to these Terms and applicable law, we assign to you our rights in the Outputs we can assign; third-party model or data provider terms may also apply. You are responsible for reviewing Outputs and using independent judgment. Outputs are informational only and not professional advice (e.g., financial, legal, medical).
6. Data Use & Improvements
As described in our Privacy Policy, we process personal data to operate the Services. By default, we do not use your chat content to train models except as necessary to return results or when you explicitly opt in to improvements. We may use aggregated or de-identified data to improve features and performance.
7. Third-Party Services
The Services integrate third-party providers (e.g., cloud hosting, authentication, analytics such as Google Analytics 4, session insights such as Microsoft Clarity, payments via LemonSqueezy, and AI providers). We are not responsible for third-party services or outages. Your use of those services may be governed by their terms.
8. Subscriptions, Billing & Taxes
Paid plans are billed in advance on a recurring basis until cancelled. You authorize us (or our processor) to charge your payment method for recurring fees, taxes, and any applicable overages. Prices and features may change with prior notice. You can cancel anytime in your account settings; cancellations apply to the next billing cycle and do not retroactively refund elapsed periods. You are responsible for any taxes unless we are required to collect them.
9. Refund Policy
9.1. Refund Eligibility
We offer refunds for subscription fees at our sole discretion under the following condition:
Technical Issues: If a documented, material technical issue (a significant defect that prevents core features from working as intended in a supported environment) prevents normal use and we cannot resolve it within a reasonable timeframe.
Under normal circumstances, subscription fees are non-refundable.
Supported environment means the current and previous major versions of Chrome and Edge on desktop. Refunds do not apply to issues caused by unsupported environments, third-party blockers, misuse, changes of mind, temporary third-party outages, or beta/experimental features.
No refunds will be provided after 7 days of first subscription payment.
9.2. Cancellation of Subscription
You may cancel your subscription at any time; cancellations do not retroactively refund prior periods.
Note: If you cancel, pro features remain available until the end of the current billing cycle.
10. Service Changes & Availability
We may modify, suspend, or discontinue features (including beta or experimental features) without liability. We aim for high uptime but do not guarantee continuous availability.
11. Intellectual Property
The content and materials available on this website and within the Services including, without limitation, text, graphics, logos, button icons, images, audio clips, videos, software, source code, design elements, and documentation are the property of GPTExcel or its licensors and are protected by applicable intellectual property laws.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, and non-transferable license to access and use the Services for your internal business or personal use. You must not reproduce, modify, distribute, display, perform, publicly communicate, publish, rent, lease, sell, sublicense, or create derivative works from any part of the Services or their content without our prior written consent, except as expressly permitted by these Terms or applicable law.
All trademarks, service marks, trade names, and logos (collectively, “Marks”) are the property of GPTExcel or their respective owners. No rights or licenses to use any Marks are granted by implication or otherwise, and any goodwill arising from authorized use will inure to the benefit of the owner.
For clarity, you retain ownership of your User Content(see “Your Content & License”). With respect to AI Outputs, we assign to you the rights we can assign subject to third-party model/data terms and applicable law (see “AI Outputs”). Nothing in this Section limits your rights in your own content or assigned rights in Outputs.
12. Disclaimers
THE SERVICES AND OUTPUTS ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant accuracy, reliability, or suitability of AI-generated content.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
14. Indemnification
You will defend, indemnify, and hold us harmless from claims and expenses arising from your User Content, your use of the Services in violation of these Terms, or your violation of law or third-party rights.
15. Dispute Resolution
Before filing a claim, the parties will attempt to resolve disputes informally for 30 days after written notice.
You and we agree to resolve all disputes by binding arbitration before the American Arbitration Association (“AAA”) under its rules. Class-action and jury trials are waived.
The seat and governing law are Delaware, USA. The arbitrator may award individual relief only.
16. Export & Sanctions
You represent that you are not located in, under the control of, or a national or resident of any country or entity subject to U.S. or other applicable sanctions, and you will comply with export-control laws.
17. Electronic Notices
You consent to receive notices electronically (e.g., via email, in-app, or on our website). We may update these Terms by posting the revised version with an updated effective date.
18. Termination
We may suspend or terminate the Services or your access if you breach these Terms or for other lawful reasons. Sections that by their nature should survive termination will survive (e.g., IP, disclaimers, limitations, dispute resolution).
19. General
These Terms are the entire agreement between you and us regarding the Services and supersede prior agreements. If any provision is unenforceable, the remaining provisions will remain in effect. You may not assign your rights without our consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale.
20. Contact
Email: contact@gptexcel.uk
gptexcel, LLC
Dover, DE, United States
We may update these Terms at any time. Changes will be posted here and become effective immediately upon posting.